Shipping policy
Shipping Policy
At Peptide Coding, we aim to process and dispatch all orders as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1 working day (Monday to Friday, excluding bank holidays).
Orders placed before 1:00pm on a working day will be processed the same day where possible. Orders placed after this time, or on weekends and public holidays, will be processed on the next working day.
Shipping & Delivery
We currently offer UK delivery only, with all orders shipped via Royal Mail.
We offer Free UK delivery on orders of £110 or more. Delivery costs £10 for all order below £110.
All deliveries are sent using Royal Mail Special Delivery by 1:00pm which is a signed-for service, meaning someone MUST be available at the delivery address to accept the parcel.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Delivery times may vary depending on the courier and your location, but most orders are typically delivered within 1 working day after dispatch.
Please note that delivery timeframes are estimates and may occasionally be affected by factors outside of our control.
Important Delivery Information
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Please ensure that all shipping details are entered correctly at checkout
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We are not responsible for delays caused by incorrect or incomplete address information
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Once an order has been dispatched, responsibility for receiving the parcel lies with the customer
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Someone must be available to accept delivery due to the signed-for service
Failed, Refused or Unclaimed Deliveries
If an order is refused, unclaimed or returned to us following an unsuccessful delivery attempt, please contact us so we can review the circumstances.
Where a parcel is returned due to an incorrect delivery address, failure to collect or refusal of delivery, reasonable return or redelivery costs may apply.
Any refund will be assessed in accordance with our Returns & Refunds Policy and your statutory consumer rights.
Delays & Issues
While we aim to meet all delivery estimates, delays can occasionally occur due to courier issues or high demand.
If your order has not arrived within the expected timeframe, please contact us and we will be happy to assist.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographic evidence.
For full details on refunds and replacements, please refer to our Returns & Refunds Policy.
Contact
For any shipping-related queries, please contact: